Support

Support channels

Information to include

• Company, name, and contact method.
• Affected service, environment, and module.
• Expected result and observed problem.
• Date, time zone, reproduction steps, and error messages.
• Screenshots or technical identifiers with unnecessary personal data removed.

Do not send passwords, authentication codes, private keys, tokens, full payment-card numbers, or sensitive message content by email or screenshot.

Security incidents

To report a suspected vulnerability, unauthorized access, or data exposure, email [email protected] with the subject Security Incident. Include only the information needed for a safe investigation.

Scope and response

Priority, coverage hours, response targets, and escalation channels depend on the applicable support plan or agreement. Interruptions or restrictions involving Meta/WhatsApp, Gupshup, Odoo, or other third parties may also affect resolution.

Privacy and data

For personal-data requests, review the Privacy Policy and data deletion instructions.