Data deletion request

How to submit a request

1. Email [email protected] with the subject Data Deletion Request, or open a ticket through our support portal.
2. Provide your name, company, the email address or phone number associated with the service, and a description of the data or account involved.
3. For a WhatsApp Business request, include the name of the business that contacted you and the relevant phone number. Do not send passwords, codes, tokens, or sensitive message content.
4. We may request reasonable additional information to verify your identity and prevent unauthorized deletion.

What happens next

We will acknowledge and process the request within the period required by applicable law and contract. If ITL processes the data for a business customer, we will coordinate with that customer or explain how to contact it. When complete, we will confirm the action taken or explain why certain information must be retained.

Data that may be retained

We may retain limited information where necessary to meet legal or accounting obligations, resolve disputes, prevent fraud, protect security, or document fulfillment of a request. That information remains restricted and is deleted when no longer needed. Protected backups expire under their normal cycles.

Disconnecting an integration

An authorized customer administrator may ask us to disconnect an integration, revoke permissions through the relevant platform, and request deletion or export under the applicable agreement. Revoking authorization prevents new access but does not automatically delete records that must lawfully be retained.

Contact

ITL Global Technologies, Inc.
3753 Howard Hughes Parkway, Suite 200, Las Vegas, NV 89169, United States
[email protected]